Who We Are
PROXe is an AI customer-acquisition and communication platform that helps businesses capture enquiries, manage conversations, follow up on leads, and provide support across multiple channels. Our website is https://goproxe.com. PROXe provides these services on behalf of the businesses that use it.
Data We Process
When you contact a business that uses PROXe — through Instagram, WhatsApp, or a website chat — we may collect and process information such as your name, username or profile identifier, phone number, email address, message and comment content, enquiry details, timestamps, and related conversation history. This information is used to respond to your enquiry, provide support, manage follow-ups, improve service quality, and maintain accurate communication records.
Instagram & Meta Platform Data
For Instagram integrations, PROXe may receive data through Meta APIs, including Instagram account identifiers, direct messages, comments, and messaging metadata, according to the permissions each business grants to its connected account. This data is used only to respond to enquiries and manage that business’s communication workflows. We do not sell this data, and we do not use it for advertising or unrelated purposes.
WhatsApp Platform Data
PROXe receives data through Meta’s WhatsApp Business API, including phone numbers, message content, sender names, message templates, conversation history, and delivery metadata. This data is used only to handle conversations and follow-ups on behalf of the business you contacted. We do not sell or share this data outside the business, and we do not use it for advertising or unrelated purposes.
Automated Processing
Messages, comments, and enquiries received through PROXe are processed by AI systems to understand intent, generate responses, qualify leads, and route conversations to the appropriate business. A human team at the business you contacted may also review your messages. You can request to opt out of automated processing by emailing connect@bconclub.com.
Our Role
PROXe acts as a technology service provider. We process the data described above on behalf of the business you contacted, for CRM, automation, messaging, and support operations. Each business remains responsible for the communications it sends through PROXe.
How We Share Data
We share your information only with the business you contacted, and with infrastructure providers that help us operate the service (such as hosting, database, and messaging-delivery providers) under appropriate confidentiality obligations. We do not sell personal data to third parties.
Data Retention
We retain communication and enquiry data for as long as needed to provide the service to the business you contacted, and as required for legal, security, or legitimate business purposes. You can request deletion at any time (see below).
Your Rights & Data Deletion
You may request access to, correction of, or deletion of the personal data we hold about you. To request deletion, see our Data Deletion Instructions, or email us at connect@bconclub.com with the subject line “Data Deletion Request”.
Contact
For any questions about this Privacy Policy, contact us at connect@bconclub.com.
