Most businesses go live within 48 hours. Our team handles the setup, builds your custom flows, and trains the AI on your knowledge base. No technical work from your side.

Do you integrate with my CRM?

PROXe replaces the need for a separate CRM by capturing, qualifying, and tracking every lead in one place. If you already use a CRM, we can sync leads, conversations, and stages into it.

What channels are supported?

Website chat, WhatsApp, Instagram DM, Facebook Messenger, Email, and Voice (inbound and outbound calls). All channels share one unified memory, so customers never repeat themselves.

Yes. All customer data is encrypted in transit and at rest. We are GDPR and CCPA compliant, and built to SOC 2 controls, though we are not yet SOC 2 certified. Scale includes a compliance review and private cloud deployment options.

Can my team take over conversations?

Anytime. PROXe hands off to your team the moment you jump in, with full conversation context across every channel. The AI picks back up when you step away.

What happens if I go over 500 leads in a month?

Nothing switches off. We keep everything running and true up at renewal, and if you are consistently above 500 we move you to Scale on volume pricing. No lead is ever dropped for hitting a limit.

What counts as a lead?

One lead is one unique person, no matter how many messages they send or how many channels they use. If someone messages you on WhatsApp, then Instagram, then calls, that is still one lead because it is one person. You are counted per person, never per message or per channel.

What if a lead goes silent?

PROXe automatically follows up across available channels. Smart nudges on WhatsApp, calls, email, and SMS bring cold prospects back. No opportunity dies from silence.

Does it speak my customers' language?

Yes. PROXe handles English, Hindi, Tamil, Telugu, Malayalam, Kannada, and more. Voice supports Indian languages with native accents.

Can I cancel anytime?

Yes. No long-term contracts on Core. Cancel anytime, keep your data export.

Who answers the customer | PROXe

Most teams can show you the lead. Fewer can say who is supposed to talk to them.

The lead is in the CRM. The chat is in WhatsApp. The Instagram DM is on someone else's phone. The site widget said "we will get back to you." Nobody booked a slot.

That is not one problem. It is three jobs, bought as if they were the same product.

Three jobs

The record. A CRM stores the person. Name, number, source, stage, owner. Pipeline. Reports. That work is real. It does not speak. It will not ask who decides. It will not offer Thursday 4pm.

The inbox. WhatsApp, Instagram, the website, the missed call. A place the message lands so a human can see it. Shared inbox, Business app, a connector into Zoho. Seeing a chat is not answering it. An unread thread is still an unread thread if ten people can open it.

The desk. Someone has to do the customer side of the business on that thread. Answer on the channel they used. Qualify. Offer two slots. Book. Follow up until they decide. Remember that yesterday's Instagram DM is the same person as tonight's WhatsApp.

If the desk has no owner, the record stays New and the inbox stays bold.

What people buy instead

An away message. That is a sign on the door. It is not a reply.

A chatbot. That is a menu. It dumps a brochure. It cannot book Tuesday. It forgets they called in the morning. PROXe is not a WhatsApp chatbot.

A CRM with WhatsApp bolted on. That is a filing cabinet with a pipe. Your CRM will not answer that WhatsApp. The connector logs the chat. A person still has to type.

A broadcast tool. That is a megaphone. It is not a conversation.

None of those are wrong. They are the wrong job for the first thirty seconds of inbound.

How to tell which job you are missing

You know the lead's name and nobody wrote back. You are missing the desk.

You answered, then the week went quiet, and nobody wrote again. You have a desk for the first reply and nothing for follow-up. That is a later post. Same job family.

Two people replied with two different slots. You have an inbox. You do not have one memory.

Staff leave and the chats leave with the phone. You never owned the desk. You rented a person's pocket.

If your answer to "who talks to them at 9pm" is "whoever is free," you do not have a desk. You have hope.

What the desk actually does

Answer on the channel they used. Do not drag a WhatsApp lead onto a form. Do not dump a booking link and call it a reply.

Ask the two questions that matter. What do they need. When. Who decides.

Put two slots in the thread. Book there.

Keep writing until yes or no. Silence is not a decision.

One person, every channel. They should not repeat themselves.

That is the customer side. The record can wait until after the slot exists.

Who this is for

Clinics, coaching desks, brokers, studios, home crews, firms. Anyone who already gets inbound and already bought software.

If you have a board and an inbox and you still cannot point at who books the slot when the owner is busy, this page is the map.

Then PROXe

PROXe is the desk.

It answers, qualifies, books and follows up on every lead across every channel, so you never miss a lead ever again. One memory. The CRM can still hold the file. The inbox can still exist. The conversation does not wait for someone to be free.

It does not invent a fee. It does not replace the counsellor, the doctor, or the closer. It does the 9pm reply so they walk into a booked slot, not a cold list.

What is PROXe?

Talk to PROXe at goproxe.com.