Most businesses go live within 48 hours. Our team handles the setup, builds your custom flows, and trains the AI on your knowledge base. No technical work from your side.

Do you integrate with my CRM?

PROXe replaces the need for a separate CRM by capturing, qualifying, and tracking every lead in one place. If you already use a CRM, we can sync leads, conversations, and stages into it.

What channels are supported?

Website chat, WhatsApp, Instagram DM, Facebook Messenger, Email, and Voice (inbound and outbound calls). All channels share one unified memory, so customers never repeat themselves.

Yes. All customer data is encrypted in transit and at rest. We are GDPR and CCPA compliant, and built to SOC 2 controls, though we are not yet SOC 2 certified. Scale includes a compliance review and private cloud deployment options.

Can my team take over conversations?

Anytime. PROXe hands off to your team the moment you jump in, with full conversation context across every channel. The AI picks back up when you step away.

What happens if I go over 500 leads in a month?

Nothing switches off. We keep everything running and true up at renewal, and if you are consistently above 500 we move you to Scale on volume pricing. No lead is ever dropped for hitting a limit.

What counts as a lead?

One lead is one unique person, no matter how many messages they send or how many channels they use. If someone messages you on WhatsApp, then Instagram, then calls, that is still one lead because it is one person. You are counted per person, never per message or per channel.

What if a lead goes silent?

PROXe automatically follows up across available channels. Smart nudges on WhatsApp, calls, email, and SMS bring cold prospects back. No opportunity dies from silence.

Does it speak my customers' language?

Yes. PROXe handles English, Hindi, Tamil, Telugu, Malayalam, Kannada, and more. Voice supports Indian languages with native accents.

Can I cancel anytime?

Yes. No long-term contracts on Core. Cancel anytime, keep your data export.

What to measure on inbound

Most teams measure the wrong clock. First reply. Tickets closed. Chat volume. None of those say whether a lead was answered, qualified, booked, and followed until they decided.

The job has four clocks. Not a dashboard of vanity.

Four clocks

First useful reply. Someone wrote back with the next step, not a thanks-for-reaching-out. How fast to reply on WhatsApp

Booked. A day and a time in the thread. A conversation that books

Followed up. The silent ones got a second and a third pass. Follow-up is a system

Still silent. How many threads died with no book and no follow-up. People miss conversations

If you cannot point at those four, you are measuring activity.

What people run instead

Average first response time. Fast and empty still loses the slot.

Open conversations. A pile is not a pipeline.

A weekly screenshot of we replied to everyone. No names. No times. No books.

A CRM count of new leads. The CRM did not sit in the thread. Your CRM will not answer

Invented close rates. Do not put a percent on this page you did not earn.

How you know the inbound is working

You can name last week: how many got a useful reply, how many booked, how many were followed, how many are still silent.

Speed without a book is a miss. A book without follow-up on the rest is a miss.

Who this is for

Anyone whose inbound is WhatsApp, Instagram, the site, or a missed call. Gyms, clinics, home services, coaches.

If your report is we were fast and you cannot show Thursday 4pm, this page is the map.

Then PROXe

PROXe is the desk that produces those four clocks.

It answers, qualifies, books and follows up on every lead across every channel, so you never miss a lead ever again. First useful reply. Two slots. Follow-up until they decide. One memory. It does not invent a conversion rate. It hands you the thread.

What is PROXe?

Talk to PROXe at goproxe.com.

Questions people ask

What should I measure on WhatsApp inbound?

First useful reply. Booked. Followed up. Still silent. That is the job.

Is first reply enough?

No. Fast and empty still misses the slot.

Do I need a fancy dashboard?

No. Four counts you can say out loud.

Does it invent a percent?

No. Honest clocks only.

How long to go live?

48 hours.

Measure the desk, not the noise. Talk to PROXe on the site.

How fast should you reply to a WhatsApp lead

First useful reply gets the slot. Thanks, we will call you, is not a reply.

August 6, 2026 · 3 min read

People miss conversations. Then they lose the lead.

WhatsApp leads go cold overnight. Clinics, coaches, and brokers miss the chat. How fast to reply, what after-hours enquiries do, and how to stop the leak.

July 21, 2026 · 3 min read